How do you delight MILLIONS of fans without burning out your team? ⚾ MLB™ extended Zoom to its contact center to deliver faster, smarter support while keeping its team efficient. Using Zoom CX with AI Expert Assist, MLB™ can: 🕒 Save 392 supervisor hours per week 📞 Review 50% more calls ⚡ Resolve fan issues faster 💡 Coach agents smarter with real-time insights The result? A contact center with AI support that keeps fans cheering. Now that’s a smart play. 😉 Click the link in comments to learn
How do you delight MILLIONS of fans without burning out your tea…
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63 reactions · 8 comments | Next up: How AI Companion can help you in Zoom Meetings ‍ We’ve all had days with back-to-back meetings, your last meeting ran over so you join the next one a few minutes late. Rather than altering the flow of the meeting once you join, AI Companion can help you summarize what you may have missed. Check back in tomorrow for more on our new generative AI assistant: AI Companion. https://zm.me/ZoomAI | Zoom | Facebook
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