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How to Get a Customer to Stop OverTalking You & MORE Questions!
19:09
How to Get a Customer to Stop OverTalking You & MORE Questions!
27.3K viewsMay 24, 2021
YouTubeMyra Golden
This is How You Communicate Empathy to Customers
3:51
This is How You Communicate Empathy to Customers
146.9K viewsDec 4, 2017
YouTubeMyra Golden
5 Ways to Get Your AHT Down (Call Control)
16:24
5 Ways to Get Your AHT Down (Call Control)
27.2K viewsFeb 11, 2023
YouTubeMyra Golden
How to Reduce Escalations and Long Handle Times in Customer Service
4:02
How to Reduce Escalations and Long Handle Times in Customer Service
573.1K views6 months ago
YouTubeMyra Golden
Emotionally Intelligent Customer Service Pros Use This Technique to Calm Customers
10:33
Emotionally Intelligent Customer Service Pros Use This Technique to Calm Customers
45.1K viewsFeb 2, 2024
YouTubeMyra Golden
Myra Golden Teaches 7 Tips to Takeover Chatbot Fails
1:48
Myra Golden Teaches 7 Tips to Takeover Chatbot Fails
313 views1 month ago
YouTubeMyra Golden
Do These 3 Things to Immediately De escalate
3:52
Do These 3 Things to Immediately De escalate
147K viewsFeb 26, 2018
YouTubeMyra Golden
11:21
The Power of Positive Language: How it Can Transform Live Chat and Phone Calls
12.6K viewsSep 20, 2023
YouTubeMyra Golden
11:27
When There's No Solution in the Moment, Try This.
17.5K viewsJul 28, 2023
YouTubeMyra Golden
16:24
Words Matter in De escalating Customers
107K viewsFeb 19, 2024
YouTubeMyra Golden
3:22
We Get the Behavior We Tolerate—How to Hold the Line When Customers Cross It
3K viewsMay 8, 2025
YouTubeMyra Golden
3:16
How to Handle Difficult Customers Without Matching Their Energy (3 Pro Tips)
31.6K views7 months ago
YouTubeMyra Golden
35:21
57 Phrases to De-escalate Any Angry Customer
259.9K viewsMay 20, 2023
YouTubeMyra Golden
4:25
Here’s How to Respond to the Customer Who Asks to Speak to Your Supervisor
43.3K viewsMar 29, 2019
YouTubeMyra Golden
3:18
How to Handle the Cussing Customer
34.5K views9 months ago
YouTubeMyra Golden
6:31
5 Psychology-Backed Tips to Sound Friendly on Every Customer Service Call
8K viewsDec 5, 2024
YouTubeMyra Golden
3:24
Master Customer Call Control: Redirect with Empathy and Solutions
2.3K views10 months ago
YouTubeMyra Golden
12:24
Stop the Clock! Mind Control Tricks to Reduce AHT (Ethical, I Swear!)
5.6K viewsDec 16, 2024
YouTubeMyra Golden
3:00
Ex Call Center Manager Explains Wny You Should Never Apologize to a Customer
495.3K views2 months ago
YouTubeMyra Golden
7:53
7 Step Call Flow Strategy for Contact Centers
9.4K viewsJun 7, 2024
YouTubeMyra Golden
5:09
Master the Art of Wrapping Up Calls 3 Simple Techniques for Call Center Reps
2.4K viewsNov 27, 2024
YouTubeMyra Golden
5:33
Transforming Difficult Customer Encounters: A Powerful De-escalation Strategy
2.9K viewsNov 15, 2024
YouTubeMyra Golden
1:18
Boss up your customer service
1.1K viewsSep 5, 2024
YouTubeMyra Golden
10:04
The Psychology of Closing Conversations with Unhappy Customers
3K viewsJan 12, 2025
YouTubeMyra Golden
7:07
How to De-escalate Calls with Angry or Agitated Customers
211.2K viewsAug 1, 2016
YouTubeMyra Golden
8:09
When Customers Use the Bait Tactic, This Is What You Do
43.7K viewsFeb 24, 2024
YouTubeMyra Golden
7:24
Regain control of a conversation with a customer using the jump rope technique
7.3K viewsJan 5, 2021
YouTubeMyra Golden
7:18
Mastering the Art of Assertiveness: Winning Over Angry Customers with Confidence
6.2K viewsSep 15, 2023
YouTubeMyra Golden
7:17
How to Build Rapport with Your Customers
5.9K viewsJan 4, 2024
YouTubeMyra Golden
5:42
Building Confidence to De-escalate
2.7K viewsJun 28, 2024
YouTubeMyra Golden
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