An Empathetic Approach to Customer Service Training 8 25 2021
55:10
YouTubeIndiana State Library
An Empathetic Approach to Customer Service Training 8 25 2021
This presentation addresses customer service training by growing and nurturing empathy and empowering staff to navigate the gray areas in our policies. Using storytelling and group interaction, we will look at special and challenging situations such as code of conduct violations and difficult patrons. Discover how understanding our own implicit ...
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