Route: Track Everything In One Place
Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.
How to file a claim - Route for Shoppers
You can return to this page at any time by going to claims.route.com (directly or via your claim confirmation email) to check for updates. We will also send status updates via email when …
Route Shipping Protection Policies
Route is a package tracking and shipping protection provider. We support brands by protecting their customers’ online orders from damage,...
Route mobile app tracking FAQ - Route for Shoppers
The Route mobile app offers a seamless way to keep track of all of your orders in one place. That means you can shop anywhere (even Amazon) and track it with Route.
Deadlines to file a claim - Route
All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines. This includes any claims filed by your customer, or filed by …
Route
Route Brand PortalNov 22, 2025 - Nov 29, 2025Route Brand Portal
Product Updates - Route.com
Integrate Route & Status to create a seamless post-purchase experience, capture signed-in shoppers, and reduce support tickets. Available now for customers using Track and Protect.
Customer Service Agent Learning Guide – Route
Welcome to Route! We want to make sure you understand all things Route so you can meet and exceed your customer's expectations. WHAT IS...
Route Returns – Route
Route Returns makes it simple for customers to file returns, receive labels, and track the progress of their return. Within the Route Merchant Portal, merchants can see all filed returns and easily …
Refunds, reorders, and other claims resolution options - Route for …
Note: Route covers the entire cost of a replacement, including Shipping Protection on the reorder. Please file a claim if your reorder is lost, stolen, or damaged in transit.