Mejuri, the fine-jewelry brand redefining everyday luxury, has partnered with Clootrack, the patented AI-powered customer intelligence platform, to strengthen its Voice of the Customer (VoC) ...
Infios, the global leader in intelligent supply chain execution, today announced its recognition in the 2025 Gartner Peer ...
ThreatBook, a global leader in threat intelligence-based cybersecurity solutions, today announced that for its Threat ...
Leaders spend a lot of time thinking about building things smarter and faster, but they can’t afford tunnel vision that ...
The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...
Artificial intelligence communications and conversation platform Sendbird Inc. today announced the launch of Sendbird Voice AI, a voice automation solution for customer service designed to take the ...
When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...
Analysts say agentic AI plus voice delivers the seamless, intuitive CX consumers have been waiting for. Editor's note: Part 1 of this three-part series on voice AI captured the essence of voice AI and ...
Health Monitor Network Names Dr. Tushar Ramani to Board of Directors, Adding Additional Voice of the Customer Expertise ...
The People Heroes Community brings isolved’s customer-first philosophy to life. With thousands of active members logging in an average of 24 days each month, it’s a vibrant space for HR, payroll, ...
As AI-powered interfaces become central to customer engagement, organizations face a critical strategic choice between voice-first and chat-first AI. While both leverage natural language processing, ...
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