As part of its participation in GITEX Global, Dubai Customs has unveiled its latest digital project, “Voice of Customer”, an ...

For the third consecutive year – 2023, 2024 and 2025 – GFiber has been awarded #1 in Customer Satisfaction for Residential ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

Customer communications have always balanced efficiency and empathy. Earlier tools leaned too far toward efficiency and left ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...

What if your customer support team never slept, never made mistakes, and could instantly adapt to your business needs? Enter the Claude Code Support AI Voice Agent, a new solution built with ...

Flag carrier Philippine Airlines (PAL) is investing in artificial intelligence (AI) technology to improve customer experience ...

Join Dennis Wakabayashi, The Global Voice of CX, Fanie Vos from LIPCO Business and others to explore ‘The Big Shift’ beyond traditional call centres, mastering omnichannel, and how to leverage AI and ...