Van Ritshie, the iconic voiceover actor of customer announcements on the LIRR and Metro-North, passed away at 80 back on Nov.
Ignoring your online reputation and what customers say about you, whether good or bad, is no longer an option.
What exactly is Voice of Customer Research? (… And why do we bother with it?) Conducting interviews, sending surveys, mining testimonials and combing through social media – all adds up to hours (and ...
If you aren’t using real-time voice of the customer (VoC) strategies to keep up, you could be missing out. By capturing and acting on live feedback, you'll not only meet nomads’ needs faster ...
The company received 4.8 out of 5 on product capabilities, 4.5 in customer service and 4.6 for overall user experience, with an impressive 93% of customers willing to recommend Kinaxis.