Van Ritshie, the iconic voiceover actor of customer announcements on the LIRR and Metro-North, passed away at 80 back on Nov.

Ignoring your online reputation and what customers say about you, whether good or bad, is no longer an option.

If you aren’t using real-time voice of the customer (VoC) strategies to keep up, you could be missing out. By capturing and acting on live feedback, you'll not only meet nomads’ needs faster ...

This new Voice of Customer (“VoC”) solution provides product leaders with an unprecedented understanding of their customers and an executive-level, birds-eye view of insights across product portfolios ...