Ensuring sales and marketing teams work together is the key to business growth, Expleo’s global marketing manager Siobhan ...

Van Ritshie, the iconic voiceover actor of customer announcements on the LIRR and Metro-North, passed away at 80 back on Nov.

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve ...

Ignoring your online reputation and what customers say about you, whether good or bad, is no longer an option.

Many businesses are adding voice broadcasting systems because they give them more control of their campaigns and complement the newer communication channels.

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

This new Voice of Customer (“VoC”) solution provides product leaders with an unprecedented understanding of their customers and an executive-level, birds-eye view of insights across product portfolios ...

Edwards was also the voice of AOL’s “Welcome,” “Goodbye” and “File’s Done” messages. He was paid $200 for the recordings.

Verizon and AT&T both said the fines violate their Seventh Amendment right to a jury trial, and that the location data ...

If you aren’t using real-time voice of the customer (VoC) strategies to keep up, you could be missing out. By capturing and acting on live feedback, you'll not only meet nomads’ needs faster ...

It’s not easy to balance strong IVR authentication with the ease of access today’s customers expect. Here’s how you thread ...

VoCoVo appointed Martin Smethurst as chief customer officer (CCO). Smethurst is expected to help the company further enhance ...