Ensuring sales and marketing teams work together is the key to business growth, Expleo’s global marketing manager Siobhan ...

Van Ritshie, the iconic voiceover actor of customer announcements on the LIRR and Metro-North, passed away at 80 back on Nov.

Ignoring your online reputation and what customers say about you, whether good or bad, is no longer an option.

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

Generative AI tools like ChatGPT are tailor-made for this mindset. With a well-crafted prompt, ChatGPT can help you eliminate ...

We've tested the best private messaging services to keep your online conversations confidential from advertisers and ...

The rapid shift towards digital interactions has created a new trend in how we search for information: voice search. Fueled ...

No longer just a buzzword, personalisation offers real opportunity for growth,' Dan Edelman examines four ways retailers can ...

SoundHound is boosting its revenue outlook for next year and now calls for $155 million to $175 million, while the prior forecast was for upwards of $150 million. The company also now models $82 ...

ArmorVox TM 18 is packed with innovations that make voice authentication simpler and more secure. Whether managing large-scale customer interactions or protecting sensitive data, ArmorVox ensures ...

It looks like there's been an uptick in the number of reports for the first time since the Verizon outage started. It has ...

Consumer-facing artificial intelligence (“AI”) tools are quickly becoming the target of wiretapping class actions, particularly in California ...