Two years on from when diginomica last reported on how INGKA Group (IKEA) is using Celonis’ process mining technology to understand ‘the perfect order’, we provide an update with learnings.

Energy Recovery, which makes energy efficiency and recovery equipment, has automated previously manual carbon accounting ...

Data, data, everywhere - Zoho's Raju Vegesna reveals the challenges faced by customers who needed to get to grips with data, ...

Agentforce was the big news at Dreamforce, but it’s not all about replacing humans. On the Service Cloud front, equally ...

One of the founders of ServiceNow, Pat Casey, gives diginomica an ‘on the ground’ assessment of how organizations should be ...