A well executed contact center migration starts months before testing. Learn what you should do for a smooth migration to the ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

Premier is a leading healthcare improvement company, uniting an alliance of approximately 4,350 U.S. hospitals and 325,000 ...

We’re all familiar with IVRS systems that let you access information using a touch-tone telephone. [Achu Wilso] built his own version which uses a cellphone, microcontroller, and computer.

The Express US's election exit poll found Donald Trump had 51% of the vote, compared to 47% for Kamala Harris, on the ...

TRAI has been sending out SMSes clarifying that the authority doesn’t send messages or calls. However, now fraudsters have ...

As the technology matures, totally synthetic voices sound more natural. Interactive voice response systems may provide personalized information for callers by providing access to databases (see IVR).

A recorded message that is played by auto attendants, interactive voice response (IVR) systems, message-on-hold systems and other voice processing tools. The "prompt" is a request to input some ...

Kixie’s call center software boosts proactive sales and marketing efforts. It’s centered around calling and texting, ...

The company’s 24/7/365 in-house, bilingual customer service is facilitated through live agents, interactive voice response (IVR) and two-way SMS alerts, reflecting the company’s commitment to ...

TWO AI, an AI startup backed by Jio has launched a sophisticated voice-to-voice AI model called Sutra HiFi. Leveraging a Dual ...