Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...

Microsoft has signed a five year deal to use GPU services from neocloud Nebius Group. The contract is worth $17.4 billion over the half decade, although further services and capacity could bring the ...

The US Secretary of Defense, Pete Hegseth, has released a statement saying that Chinese engineers are no longer working on the Department of Defense's (DoD) Microsoft-based cloud. In a video published ...

We’re thrilled to announce today the general availability of Teams Phone extensibility for Microsoft Dynamics 365 Contact Center. This milestone marks the next chapter in our commitment to modernizing ...

In his decades-long career in tech journalism, Dennis has written about nearly every type of hardware and software. He was a founding editor of Ziff Davis’ Computer Select in the 1990s, senior ...

In modern contact centers, operational efficiency hinges on how quickly service representatives can transition between customer interactions. One often overlooked but critical phase is the wrap-up ...

In my master's thesis I used Hamiltonian replica exchange molecular dynamics (HREMD) to understand the interaction mechanism of two proteins: an epitope of the Plasmodium falciparum AMA1 protein and a ...

This repo contains exercises and supporting files for Microsoft skilling content. The exercises are used in both self-paced skilling experiences on Microsoft Learn and in Microsoft authorized ...