Agentforce was the big news at Dreamforce, but it’s not all about replacing humans. On the Service Cloud front, equally ...

Energy Recovery, which makes energy efficiency and recovery equipment, has automated previously manual carbon accounting ...

Data, data, everywhere - Zoho's Raju Vegesna reveals the challenges faced by customers who needed to get to grips with data, ...

One of the founders of ServiceNow, Pat Casey, gives diginomica an ‘on the ground’ assessment of how organizations should be ...

Docusign VP of product management Rebecca Denman explains how AI is helping to parse contracts to support more agile ...

This week - can enterprise AI reduce hallucinations - and why does the topic get my dander up? California's governor vetoes ...

Where are the growth opportunities in technology services? This year's edition of the Tercera 30 paints a picture of an ...

It's nothing personal - or is it? Peter Coffee of Salesforce considers the future of personalization at scale with a ...

Certinia’s planned Customer Success Agent, Certi, will be designed to identify customer adoption risks and drive contextual ...

Interview - Pure Storage CEO on helping enterprises get to grips with their datasets in an increasingly complex environment ...

As the inevitable first expressions of `yeah, but…’ start emerge about AI, one of IBM’s European Research Directors looks to ...

Service companies need to leverage technology and innovation to improve after-service processes. PTC's Lionel Boubli ...