“What gets measured,” the saying goes, “gets managed.” And if you want to change the way an organization goes about pursuing its goals, one way to do so is to change the metrics it tracks. The Defense ...

Software engineering teams have tried all sorts of ways to measure the software development process and developer productivity. Here’s why DORA metrics are becoming the industry standard. For years, ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the rapidly developing sector of digital communication, tried-and-true measures like ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More This article was contributed by Louis Columbus Enterprise software ...

The ouster of Volkswagen’s CEO over buggy software this past summer was a reminder that every company is now a software company—and that senior leaders are being held accountable for the quality of ...

Of course you like them; you hired them. And of course you're rooting for them – they work on your behalf every day. If your small business is like many others, you run a tightly knit operation that ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Analyzing the performance of your call center can allow you ...