Three weeks into his new job as commanding officer of Manhattan’s 20th precinct, Captain Timothy J. Malin stared at a map on his computer screen, puzzled. It showed his jurisdiction carved up by ...

The New York Police Department has a new way to figure out if city residents feel safe. The department is using something called a "sentiment meter," which asks people whether they feel safe in their ...

Daniel Liberto is a journalist with over 10 years of experience working with publications such as the Financial Times, The Independent, and Investors Chronicle. jeffbergen / Getty Images A social ...

Sentiment analysis — a sophisticated tool that interprets the emotional tone behind words, giving brands a lens into how their services or products resonate. Customer feedback is a treasure trove of ...

There has been a tremendous evolution in the social media marketing industry over the past few years. From the tools we use and the strategies we implement to the metrics we track, all have undergone ...

A group of cops pictured in Brooklyn on Friday after responding to an incident at a homeless shelter. Paul Martinka The NYPD wants to award another contract to a Brooklyn-based start-up it has already ...

Tracking and analyzing sentiments has emerged on the scene alongside countless other automation processes in the last decade. Sentiment analysis has been popular with social media and discovering how ...