If a medical practice wants to provide the best service for its patients, begin with a motivated and satisfied team.“There’s ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

A patient’s experience begins the moment they choose or are referred to our system. Their experience describes their care journey—from scheduling an appointment, seeing a specialist, an inpatient stay ...

It’s a purposeful combination of human compassion and intelligent technology – all in service of better patient care.” — ...

According to a recent patient survey, the average in-office appointment is just 12 minutes long. In this short span of time, patients may experience some of their most monumental life moments, good ...

Advance care planning by all races grew substantially from fall of 2019 through the middle of 2021 for patients at 22 clinics in New York through video intervention, a study published Feb. 24 in JAMA ...

The right approach and technology create a more meaningful and streamlined experience, reducing the workload for staff and allowing patients to feel more engaged and supported throughout their care.

Successful healthcare organizations can distinguish between the patient experience and the customer experience. Healthcare organizations need to focus on both the patient experience and the customer ...