In the first full week of 2026, Geisinger’s northeastern Pennsylvania hospitals saw a historic surge in patients.

The healthcare industry is undergoing a significant transition period. Patients now expect the same level of convenience, personalization, and transparency from their healthcare providers that they ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Clearwater, FL – February 28, 2025 – hellocare.ai, a leader in AI-assisted virtual care delivery, is proud to announce its planned system-wide implementation at AdventHealth, a connected system of ...

OpenAI recently introduced ChatGPT Health, "a dedicated experience in ChatGPT designed for health and wellness," as a ...

Researchers have created a new tool, ELAXIR, to improve AI literacy and raise awareness of the ethical challenges of using AI ...

Successful healthcare organizations can distinguish between the patient experience and the customer experience. Healthcare organizations need to focus on both the patient experience and the customer ...

As is the case with any industry, it is important for healthcare organizations to understand the consumer of their services. What drives their engagement and what are their pain points? During the ...

Objective: To understand patient portal engagement stratified by patient characteristics among adults 50 years and older with at least 1 common chronic medical condition using electronic health ...

Improving the customer experience is critical in healthcare, as it directly impacts patient outcomes, satisfaction and loyalty. Clear, compassionate communication—both in person and through digital ...

LINCOLN, Neb.--(BUSINESS WIRE)--Cooper University Health Care has selected NRC Health to be its partner in building Human Understanding across its network through humanized healthcare solutions and ...