From Xbox to Surface, Kevin Marshall shares how Microsoft rethought packaging accessibility and why unboxing experiences can either empower users or quietly shut them out.

Influential as it was, the original tool kit only focused on physical and sensory disabilities, leaving out an entire field that had to do with designing for the brain. Known as cognition, this ...

On the floor, crisscrossing tiles create a grid for easier cane navigation. In the corner, a fiber-optic octopus hangs from the ceiling, floating over a couch topped with richly textured pillows to ...