Every tech executive has sat through the ritual: the monthly Voice of Customer review where product managers present their "top five complaints" and everyone nods knowingly. But while you're managing ...

Customer reviews and ratings play a key role in the customer journey, with as many as 98% relying on them to inform their purchasing decisions. When you know that your products and services are of ...

As online shopping continues to grow, the importance of customer reviews has never been greater. However, the introduction of AI-generated reviews has sparked concerns regarding their authenticity.