A senior official stated on Monday that Air India has a significant competitive edge due to its creation of a digital infrastructure devoid of data silos. The source also emphasized that Air India will be an artificial intelligence-powered airline.

Indian full-service carrier Vistara will now be merging with Air India. We break down what’s happening to the Vistara loyalty program.

A comprehensive enterprise assessment of all systems has been completed and the integration process is going on as part of the upcoming merger of Vistara with Air India, a senior official said on Monday.

The integration process of Vistara with Air India is progressing, with a comprehensive enterprise assessment completed. The merger, set for November, emphasizes data-driven decision making. Senior officials highlighted these updates at the CAPA India Digital Aviation Summit.

Murali Karthik underlined the importance of a data-driven decision-making process and a highly integrated system to ensure a seamless transition and optimal operational efficiency during the merger.

Air India has eliminated data silos and plans to become an AI-infused company. It is merging with Vistara, enhancing digital capabilities for customers and employees. Air India's AI virtual agent handles most customer queries efficiently.

Air India has removed data silos, enhancing its competitive advantage and preparing for an AI-driven future as it merges with Vistara.

Vistara will officially stop operations on November 12, 2024, following its merger with Tata Group’s Air India. The announcement in August revealed that passengers will be redirected to Air India’s website for bookings, and Vistara flights will continue under the ‘Vistara’ brand until November 11.

A comprehensive enterprise assessment of all systems has been completed and the integration process is going on as part of the upcoming merger of Vistara with Air India, a senior official said on Monday.