By BizTimes Staff Oct 13, 2009 12:00 am Last updatedJul 2, 2019 10:02 am ...

For Southwest Airlines, ... has long put customer service at the center of its strategy. Today, it is investing in social media as a complement to other marketing and customer service channels.

Boeing & Aerospace Business Southwest Airlines’ retreat from Bellingham signals strategy reversal Dec. 1, 2024 at 6:00 am Updated Dec. 1, 2024 at 7:00 am By Niraj Chokshi ...

Staying social is key to Southwest Airlines' strategy By Erin Mulvaney , Real Estate Reporter, Houston Chronicle Updated Sep 11, 2014 10:48 p.m. The Listening Center at Southwest Airlines ...

Marketing News & Strategy How Southwest Airlines is trying to restore consumer confidence this holiday season After last year’s meltdowns, the carrier is investing in technology and communications ...

Southwest Airlines knows it can’t compete with other airlines on high-class service and doesn’t try. Instead, its known for keeping costs down with its no-thrills service but still understands ...

Southwest Airlines Co. (NYSE:LUV), the fourth-largest U.S. airline by revenue with annual sales of $27.5 billion and a market capitalization of $20.3 billion, is embarking on a series of strategic ...

Southwest’s 5,600 pilots earned $171,000, on average, in 2009, or 20 to 40 percent more than the average salary for pilots who fly bigger planes at those other airlines.

Several members of Christi McNeill's family have worked for Southwest Airlines, and five years ago, she sought to continue that tradition when she applied with the company to be a flight attendant ...